EXPÉDITION ET RETOURS

POLITIQUE DE RETOUR ET D'ÉCHANGE

While we endeavour to ensure that all information, representations, specifications, illustrations, terms and conditions and pricing contained on this website are accurate at the time of publication, the information on this website is general in nature only and may show overseas product features, specifications or models. Product features, models, specifications, prices, service terms and conditions, fees and charges, are subject to change without notice. The general information on this website should always be read in conjunction with other specific materials and information available from Stealth Electric Bikes and its authorised dealers.

Modifications to Orders

BIKE ORDERS
Modifications to custom-built bike Orders (6-8 week lead time) will be accepted one week from order. Modifications may include brake selection, fork selection, tyre selection or colour upgrades. All requests must be made to Stealth in writing and will be confirmed in writing.

PARTS AND ACCESSORIES
Modifications to parts orders we only be allowed within 24 hours of purchase and only if products have not yet been shipped. All requests must be made to us in writing via your sales agent and will be confirmed in writing by Us.

Refunds

Stealth Electric Bikes stands behind the quality of its products and we hope you’re 100% happy with your
purchase. If for some reason you are not satisfied with your product you may return it within 30 days for a refund, exchange or store credit.

However, if you’re unsatisfied with your purchase, you can return it subject to the terms below:

You must have an original receipt or packing slip to complete your return. Stealth products can be returned only after obtaining Returns Approval from Us by emailing sales@stealthelectricbikes.com. Any product returned without providing the required Returns Approval notice will be rejected and returned, at customer’s expense, to customer.
Returned product must be in new and unused condition. We will only accept returns on items that are as new, not ridden, and unopened (unless faulty). We cannot accept returns or exchanges on items that have been installed or damaged (e.g. clamp marks on handle bars or electrical items with cut wires).
Stealth Electric Bikes reserves the right to inspect all returned product and documentation to determine compliance with this policy. We have the right to reject any return if customer has not complied with this policy.
Approved and accepted returns are eligible for return of the purchase price of the product, less a $500USD restocking fee and all shipping, customs, and other fees including but not limited to shipping, customs duties and taxes, PayPal, finance or credit card fees incurred by Stealth Electric Bikes.
Customer is responsible for shipping costs to return product.
Custom-built products are final and are not eligible for returns, changes or alterations unless otherwise agreed to by Us in writing and all conditions of this policy have been met.
Items purchased through an Stealth Electric Bikes Authorised Dealers must be returned to the Dealer.

Cancellations

BIKE ORDERS
Cancellation of custom-built bike orders (6-8 week lead time) will be accepted one week from order. A re-stocking fee of $500USD will be charged on all cancelled bike orders after the one week grace period. All requests must be made to us in writing via your sales agent and will be confirmed in writing by Us.

Customers will be eligible for return of the purchase price of the product, less any shipping, customs, or other costs and fees including but not limited to finance, credit card or foreign exchange fees incurred by Stealth Electric Bikes. These fees will be charged on all order cancellations and in addition to the $500USD restocking fee for bike order cancellations.

PARTS AND ACCESSORIES
Cancellation of parts and accessory orders we only be allowed within 24 hours of purchase and only if products have not yet been shipped.

Customers will be eligible for return of the purchase price of the product, less any fees already incurred by Stealth Electric Bikes including but not limited to finance, credit card or foreign exchange fees incurred by Stealth Electric Bikes. These fees will be charged on all order cancellations.

POLITIQUE D'EXPÉDITION

Si les articles sont en stock, nous les expédierons sous 3 jours ouvrés. Si les articles ne sont pas en stock, votre conseiller commercial vous indiquera les délais et les modalités de livraison lors de votre commande.

Pour les commandes internationales de pièces détachées, nous utilisons DHL Express, dont le délai de livraison standard est de 3 jours ouvrés (porte à porte). Un numéro de suivi sera fourni le cas échéant. Nous ne déprécions pas la valeur des colis internationaux et vous êtes tenu de payer les taxes, droits et frais supplémentaires éventuellement appliqués par votre bureau de douane local. Il vous incombe de régler ces frais directement auprès de votre agent en douane local.

En Australie, nous utilisons la méthode d'expédition la plus appropriée à la taille de votre colis, cela peut prendre entre un jour et une semaine pour arriver une fois expédié.

Les périodes de pointe et les jours fériés, y compris la fermeture de Noël, peuvent affecter les délais de livraison.

Le suivi sera fourni lorsqu'il sera disponible.

POLITIQUE DE GARANTIE

STEALTH ELECTRIC BIKES RESERVES THE RIGHT TO INSPECT ANY DEFECTIVE COMPONENTS OR PRODUCTS TO DETERMINE WHETHER A REPAIR OR REPLACEMENT IS REQUIRED.

Who is the Warrantor?

Stealth Electric Bikes Pty Ltd

Stealth Electric Bikes warrants this product against defects in material or workmanship as follows:

Stealth Electric Bikes will replace at no charge for parts only or, at its option, replace any product or part of the product that proves defective because of improper workmanship and/or material, under normal installation, use, service and maintenance. If Stealth Electric Bikes is unable to provide a replacement and repair is not practical or cannot be made in a timely fashion, Stealth may elect to refund the purchase price in exchange for the return of the product as per our refunds policy.

What does our Limited Warranty cover?

This product has been manufactured and tested to the highest quality standards by Stealth Electric Bikes Pty Ltd. Limited warranties offered by Stealth Electric Bikes covers defects in material or workmanship in new Stealth products. Warranties extend to the structural integrity of the frame only and does not cover paintwork, scratches or corrosion. All warranties extend to the original purchaser only and is non-transferable. Only consumers purchasing Stealth products from authorized Stealth dealers, retailers or agents or through the Stealth Electric Bikes Website may obtain coverage under our Limited Warranties.

How long does the coverage last?

Frames

Stealth Electric Bikes offers a Limited Lifetime Warranty on all Stealth B-52, Stealth F-37 and Stealth H52 frames (including swingarms). Stealth P-7, Stealth P-7R frames and swingarms are covered by a 12 month warranty.

Batteries

Batteries on the Stealth B-52, Stealth H-52 and Stealth F-37 are covered by a 24 month warranty from date of purchase.

Batteries on the Stealth P-7 and Stealth P-7R are covered by a 12 month warranty from date of purchase.

Other Components

All other components not specified above for frames, swingarms and batteries are covered by a 12 month warranty from the documented date of purchase, depending on the type of product and where it was purchased.

What our Limited Warranty does not cover?

Our warranties do not cover any problem that is caused by:

Conditions, malfunctions or damage not resulting from defects in material or workmanship.
Conditions, malfunctions or damage resulting from normal wear and tear, improper installation, improper maintenance according to the Stealth Owner’s manual, misuse, abuse, negligence, accident, alteration or extreme climates.
Conditions, malfunctions or damage resulting from accessories, connected materials and products, or related products not manufactured by Stealth Electric Bikes.
Damage from extreme riding activities such as back flips, competition racing, jumping, stunt riding, ramp jumping, or similar activities not consistent with the intended use of the product. Stunts and extreme riding, which may be seen in our advertising, are performed under controlled conditions using professional riders. They are for demonstration purposes only and similar riding activity will not be covered under our warranty.
Injury arising from unlawful or unsafe use of the products
Consequential loss or damages including but not limited to costs associated with returning the product to an Stealth Electric Bike Service Centre, out of pocket-expenses, lost profits or earnings, communication charges, lost time or loss and damage to personal property.

Return Procedure: How to file a claim under warranty

Stealth Electric Bikes will not provide any warranty coverage unless claims are made in compliance with all terms of the Limited Warranty statement included with your product and you follow this return procedure.

To request warranty service, you will need to contact the Stealth Customer Service Department and follow this Return Procedure by clearly providing information relating to the:

The sales receipt or other evidence of the date and place of purchase.
Full name, contact details (including telephone number and email address).
Build number of the bike.
A description of the problem.
Images or video evidence of the problem.
Delivery of the product or the defective part, postage prepaid and carefully packed and insured, to Stealth Electric Bikes or an Agreed dealer/Authorized Service Centre.

Stealth Electric Bikes does not cover postage costs of goods from you to our factory in Australia. When warranty service is completed, any repaired or replacement product or part will be returned to you postage prepaid.

This Limited Warranty is void if a product is returned with removed, damaged or tampered labels or any alterations (including removal of any component or external cover).

How does Australian law apply?

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

About other disclaimers

In addition, the following limitations and disclaimers also apply to this Limited Warranty:

Repair or replacement (or, in limited circumstances, refund of the purchase price) as provided under this Limited Warranty is the exclusive remedy of the purchaser. Stealth Electric Bikes neither assumes nor authorizes any person to create for it any other obligation or liability in connection with this product.
Stealth Electric Bikes shall not be liable to purchaser or any other person for any incidental, special or consequential damages, arising out of breach of this Limited Warranty or any implied warranty (including but not limited to any implied warranty of merchantability).
Stealth Electric Bikes reserves the right to change or improve the design of any product at any time, without assuming any obligation to modify any Stealth products previously manufactured or sold.

PAIEMENTS ET PAIEMENTS CONTESTÉS

Toutes les marchandises doivent être réglées intégralement avant expédition. Nous n'acceptons pas les chèques, les traites ni les mandats. D'autres options de paiement peuvent être proposées par votre revendeur local.

Cartes de crédit

Lors d'un paiement, vous confirmez que tous les comptes ou cartes de crédit/débit utilisés vous appartiennent ou que vous avez été expressément autorisé par le titulaire de la carte à l'utiliser. Tous les titulaires de cartes de crédit/débit sont soumis à des contrôles de validation et à une autorisation de la part de l'émetteur de la carte. Si l'émetteur de votre carte de paiement refuse d'autoriser le paiement, nous déclinons toute responsabilité en cas de retard ou de non-livraison.

Le client assume tous les coûts associés à un débit de carte de crédit contesté, qui entraîne une action de notre fournisseur de compte marchand, également appelée « rétrofacturation ».

Coupons

Tous les codes de réduction, par exemple la livraison gratuite ou les offres de réduction, sont valables au moment de la passation de la commande auprès de votre représentant Stealth Electric Bikes (revendeurs agréés Stealth Electric Bikes) ou uniquement et doivent être saisis correctement au moment pertinent du processus de paiement pour que vous soyez éligible à l'offre promue.

Dépôts et plans de paiement

Pour certains produits, nous offrons la possibilité aux clients de passer commande par versement d'un acompte. Le montant de l'acompte peut varier sans préavis. Les acomptes sont soumis à des frais d'annulation, comme indiqué dans la section « Annulations » ci-dessous. Le paiement intégral est exigé avant l'expédition du produit.

Contrôles de sécurité

Nous n'acceptons pas formellement votre commande tant qu'elle n'a pas été validée par nos procédures internes de validation de l'authenticité de chaque commande. Nous pouvons effectuer des contrôles de sécurité afin de prévenir la fraude à la carte bancaire ou aux moyens de paiement. Ces contrôles peuvent être effectués par téléphone, par e-mail ou par une combinaison des deux. Dans le cadre de ces contrôles, nous vous demanderons de fournir une vérification supplémentaire de votre carte bancaire et de votre pièce d'identité. Vous pouvez effectuer un contrôle de sécurité en magasin si vous ne souhaitez pas y participer par e-mail ou par téléphone. Si vous refusez de vous soumettre à un contrôle de sécurité, votre commande pourra être annulée et remboursée. Nous nous réservons le droit d'annuler et de rembourser votre commande si vous refusez de vous soumettre à une partie du contrôle de sécurité.