ENVÍOS Y DEVOLUCIONES

POLÍTICA DE DEVOLUCIÓN Y CAMBIO

While we endeavour to ensure that all information, representations, specifications, illustrations, terms and conditions and pricing contained on this website are accurate at the time of publication, the information on this website is general in nature only and may show overseas product features, specifications or models. Product features, models, specifications, prices, service terms and conditions, fees and charges, are subject to change without notice. The general information on this website should always be read in conjunction with other specific materials and information available from Stealth Electric Bikes and its authorised dealers.

Modifications to Orders

BIKE ORDERS
Modifications to custom-built bike Orders (6-8 week lead time) will be accepted one week from order. Modifications may include brake selection, fork selection, tyre selection or colour upgrades. All requests must be made to Stealth in writing and will be confirmed in writing.

PARTS AND ACCESSORIES
Modifications to parts orders we only be allowed within 24 hours of purchase and only if products have not yet been shipped. All requests must be made to us in writing via your sales agent and will be confirmed in writing by Us.

Refunds

Stealth Electric Bikes stands behind the quality of its products and we hope you’re 100% happy with your
purchase. If for some reason you are not satisfied with your product you may return it within 30 days for a refund, exchange or store credit.

However, if you’re unsatisfied with your purchase, you can return it subject to the terms below:

You must have an original receipt or packing slip to complete your return. Stealth products can be returned only after obtaining Returns Approval from Us by emailing sales@stealthelectricbikes.com. Any product returned without providing the required Returns Approval notice will be rejected and returned, at customer’s expense, to customer.
Returned product must be in new and unused condition. We will only accept returns on items that are as new, not ridden, and unopened (unless faulty). We cannot accept returns or exchanges on items that have been installed or damaged (e.g. clamp marks on handle bars or electrical items with cut wires).
Stealth Electric Bikes reserves the right to inspect all returned product and documentation to determine compliance with this policy. We have the right to reject any return if customer has not complied with this policy.
Approved and accepted returns are eligible for return of the purchase price of the product, less a $500USD restocking fee and all shipping, customs, and other fees including but not limited to shipping, customs duties and taxes, PayPal, finance or credit card fees incurred by Stealth Electric Bikes.
Customer is responsible for shipping costs to return product.
Custom-built products are final and are not eligible for returns, changes or alterations unless otherwise agreed to by Us in writing and all conditions of this policy have been met.
Items purchased through an Stealth Electric Bikes Authorised Dealers must be returned to the Dealer.

Cancellations

BIKE ORDERS
Cancellation of custom-built bike orders (6-8 week lead time) will be accepted one week from order. A re-stocking fee of $500USD will be charged on all cancelled bike orders after the one week grace period. All requests must be made to us in writing via your sales agent and will be confirmed in writing by Us.

Customers will be eligible for return of the purchase price of the product, less any shipping, customs, or other costs and fees including but not limited to finance, credit card or foreign exchange fees incurred by Stealth Electric Bikes. These fees will be charged on all order cancellations and in addition to the $500USD restocking fee for bike order cancellations.

PARTS AND ACCESSORIES
Cancellation of parts and accessory orders we only be allowed within 24 hours of purchase and only if products have not yet been shipped.

Customers will be eligible for return of the purchase price of the product, less any fees already incurred by Stealth Electric Bikes including but not limited to finance, credit card or foreign exchange fees incurred by Stealth Electric Bikes. These fees will be charged on all order cancellations.

POLÍTICA DE ENVÍOS

Si los artículos están en stock, los enviaremos en un plazo de 3 días hábiles. Si no están disponibles, su agente de ventas le informará sobre los plazos y el método de entrega al realizar el pedido.

Para pedidos internacionales de piezas, utilizamos DHL Express, con un plazo de entrega estándar de 3 días hábiles puerta a puerta. Se proporcionarán números de seguimiento si corresponde. No aplicamos descuentos a los paquetes internacionales, y usted deberá cubrir cualquier impuesto, arancel o tarifa adicional que pueda cobrar su aduana local. Es su responsabilidad pagar estos costos directamente a su agente de aduanas local.

En Australia utilizamos el método de envío más apropiado para el tamaño de su paquete, esto podría demorar entre un día y una semana en llegar una vez enviado.

Los períodos de mayor actividad y los días festivos, incluido el cierre por Navidad, pueden afectar los tiempos de entrega.

Se proporcionará seguimiento cuando esté disponible.

POLÍTICA DE GARANTÍA

STEALTH ELECTRIC BIKES RESERVES THE RIGHT TO INSPECT ANY DEFECTIVE COMPONENTS OR PRODUCTS TO DETERMINE WHETHER A REPAIR OR REPLACEMENT IS REQUIRED.

Who is the Warrantor?

Stealth Electric Bikes Pty Ltd

Stealth Electric Bikes warrants this product against defects in material or workmanship as follows:

Stealth Electric Bikes will replace at no charge for parts only or, at its option, replace any product or part of the product that proves defective because of improper workmanship and/or material, under normal installation, use, service and maintenance. If Stealth Electric Bikes is unable to provide a replacement and repair is not practical or cannot be made in a timely fashion, Stealth may elect to refund the purchase price in exchange for the return of the product as per our refunds policy.

What does our Limited Warranty cover?

This product has been manufactured and tested to the highest quality standards by Stealth Electric Bikes Pty Ltd. Limited warranties offered by Stealth Electric Bikes covers defects in material or workmanship in new Stealth products. Warranties extend to the structural integrity of the frame only and does not cover paintwork, scratches or corrosion. All warranties extend to the original purchaser only and is non-transferable. Only consumers purchasing Stealth products from authorized Stealth dealers, retailers or agents or through the Stealth Electric Bikes Website may obtain coverage under our Limited Warranties.

How long does the coverage last?

Frames

Stealth Electric Bikes offers a Limited Lifetime Warranty on all Stealth B-52, Stealth F-37 and Stealth H52 frames (including swingarms). Stealth P-7, Stealth P-7R frames and swingarms are covered by a 12 month warranty.

Batteries

Batteries on the Stealth B-52, Stealth H-52 and Stealth F-37 are covered by a 24 month warranty from date of purchase.

Batteries on the Stealth P-7 and Stealth P-7R are covered by a 12 month warranty from date of purchase.

Other Components

All other components not specified above for frames, swingarms and batteries are covered by a 12 month warranty from the documented date of purchase, depending on the type of product and where it was purchased.

What our Limited Warranty does not cover?

Our warranties do not cover any problem that is caused by:

Conditions, malfunctions or damage not resulting from defects in material or workmanship.
Conditions, malfunctions or damage resulting from normal wear and tear, improper installation, improper maintenance according to the Stealth Owner’s manual, misuse, abuse, negligence, accident, alteration or extreme climates.
Conditions, malfunctions or damage resulting from accessories, connected materials and products, or related products not manufactured by Stealth Electric Bikes.
Damage from extreme riding activities such as back flips, competition racing, jumping, stunt riding, ramp jumping, or similar activities not consistent with the intended use of the product. Stunts and extreme riding, which may be seen in our advertising, are performed under controlled conditions using professional riders. They are for demonstration purposes only and similar riding activity will not be covered under our warranty.
Injury arising from unlawful or unsafe use of the products
Consequential loss or damages including but not limited to costs associated with returning the product to an Stealth Electric Bike Service Centre, out of pocket-expenses, lost profits or earnings, communication charges, lost time or loss and damage to personal property.

Return Procedure: How to file a claim under warranty

Stealth Electric Bikes will not provide any warranty coverage unless claims are made in compliance with all terms of the Limited Warranty statement included with your product and you follow this return procedure.

To request warranty service, you will need to contact the Stealth Customer Service Department and follow this Return Procedure by clearly providing information relating to the:

The sales receipt or other evidence of the date and place of purchase.
Full name, contact details (including telephone number and email address).
Build number of the bike.
A description of the problem.
Images or video evidence of the problem.
Delivery of the product or the defective part, postage prepaid and carefully packed and insured, to Stealth Electric Bikes or an Agreed dealer/Authorized Service Centre.

Stealth Electric Bikes does not cover postage costs of goods from you to our factory in Australia. When warranty service is completed, any repaired or replacement product or part will be returned to you postage prepaid.

This Limited Warranty is void if a product is returned with removed, damaged or tampered labels or any alterations (including removal of any component or external cover).

How does Australian law apply?

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

About other disclaimers

In addition, the following limitations and disclaimers also apply to this Limited Warranty:

Repair or replacement (or, in limited circumstances, refund of the purchase price) as provided under this Limited Warranty is the exclusive remedy of the purchaser. Stealth Electric Bikes neither assumes nor authorizes any person to create for it any other obligation or liability in connection with this product.
Stealth Electric Bikes shall not be liable to purchaser or any other person for any incidental, special or consequential damages, arising out of breach of this Limited Warranty or any implied warranty (including but not limited to any implied warranty of merchantability).
Stealth Electric Bikes reserves the right to change or improve the design of any product at any time, without assuming any obligation to modify any Stealth products previously manufactured or sold.

PAGOS Y PAGOS EN DISPUTA

Todos los productos deben estar completamente pagados antes del envío. No aceptamos cheques, giros ni giros postales. Su distribuidor local podría ofrecerle otras opciones de pago.

Tarjetas de crédito

Al realizar un pago, usted confirma que todas las cuentas o tarjetas de crédito/débito utilizadas son suyas o que ha sido autorizado específicamente por el titular de la tarjeta para usarla. Todos los titulares de tarjetas de crédito/débito están sujetos a comprobaciones de validación y a la autorización del emisor de la tarjeta. Si el emisor de su tarjeta de pago se niega a autorizarnos el pago, no nos responsabilizaremos de ningún retraso ni falta de entrega.

El cliente asume todos los costos asociados con un cargo de tarjeta de crédito disputado, que resulta en una acción de nuestro proveedor de cuenta comercial, también conocida como "devoluciones de cargo".

Cupones

Todos los códigos de cupón, por ejemplo, envío gratuito u ofertas de descuento, son válidos al momento de realizar el pedido con su representante de Stealth Electric Bikes (distribuidores autorizados de Stealth Electric Bikes) o únicamente y deben ingresarse correctamente en el punto correspondiente del proceso de pago para que sea elegible para la oferta promocionada.

Depósitos y planes de pago

Para algunos productos, ofrecemos la posibilidad de realizar un pedido mediante un depósito. El importe del depósito puede variar sin previo aviso. Los depósitos están sujetos a cargos por cancelación, como se detalla en la sección de Cancelaciones a continuación. Se requiere el pago total antes del envío del producto.

Controles de seguridad

No aceptamos formalmente su pedido hasta que haya pasado nuestros procedimientos internos de validación para verificar la autenticidad de cada pedido realizado. Podemos realizar comprobaciones de seguridad para prevenir fraudes con tarjetas de crédito o pagos. Las comprobaciones de seguridad pueden realizarse por teléfono, correo electrónico o una combinación de ambos. Como parte de la comprobación de seguridad, le solicitaremos que proporcione una verificación adicional de su tarjeta de crédito y su identificación. Puede realizar una comprobación de seguridad en la tienda si no desea participar por correo electrónico o teléfono. Si no acepta someterse a una comprobación de seguridad, su pedido podría ser cancelado y reembolsado. Nos reservamos el derecho de cancelar y reembolsar su pedido si se niega a someterse a cualquier parte de la comprobación de seguridad.