About these Terms and Conditions
Stealth Electric Bikes Pty Ltd ACN 146 963 055 (“we” “us”) operates a website, www.stealthelectricbikes.com (our “Site”) and the information is made available to the Customer (“you”) pursuant to the following Terms of Conditions and any other policies posted on our Site from time to time (collectively, the “T&C’s”). The T&C’s relate to Products purchased direct from Stealth Electric Bikes Pty Ltd or via one of our Authorised Dealers.
Please read the T&C’s carefully before purchasing any Products. We recommend you keep a copy of the T&C’s for future reference. We may modify the T&C’s at any time. By accessing or using this Site, you agree to these terms & conditions of use. If you do not agree to these terms you may not use this site.
© Stealth Electric Bikes Pty Ltd, www.stealthelectricbikes.com©,
This site, and all of its contents, are protected by copyright, trademark and other laws of Australia, as well as international conventions and the laws of other countries (“Intellectual Property”). This site publishes trademarks owned by Elektromotive Australia Pty Ltd ACN 121 877 343, and registered under the jurisdiction of the Commonwealth of Australia and its territories, registration numbers 1493666 and 1689495. Stealth Electric Bikes Pty Ltd is authorised to use these trademarks under licence from Elektromotive Australia Ptd Ltd. You may not, and agree that you will not, reproduce, download, license, publish, enter into a database, display, modify, create derivative works from, transmit, post, distribute or perform publicly by any means, method, or process now known or later developed, decompile, reverse engineer, disassemble, use on another computer-related environment, transfer or sell any Intellectual Property, information, software or products obtained from or through this site, in whole or in part, without the express written permission of Stealth Electric Bikes Pty Ltd.
The Australian Copyright Act allows certain uses of content from the internet without the copyright owner’s permission. This includes uses by educational institutions and by Commonwealth and State governments, provided fair compensation is paid. For more information, see www.copyright.com.au and www.copyright.org.au.
Payment and Disputed Payments All goods must be paid for prior to shipment. We do not accept checks, drafts, or money orders. Other payment options may be available via your local dealer. When making a payment, you confirm that the all accounts or credit/debit cards being used are yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
Any coupon codes, for example free shipping or discount offers, are valid at the time of order placement with your Stealth Electric Bikes representative only and must be entered in correctly at the relevant point in the payment process for you to be eligible for the offer promoted. Customer assumes all costs associated with a disputed credit card charge which results in an action from our merchant account provider, otherwise known as “chargebacks.”
Security Checks We do not formally accept your Order until it has passed our internal validation procedures for verifying the bona fides of each Order placed. We may run security checks for the purpose of preventing credit card or payment fraud. Security checks may be conducted by telephone, by email or by a combination of both. As part of a security check we will require you to provide further verification of your credit card and your identification. You are welcome to perform a security check in store if you do not wish to participate via email or phone. If you do not agree to undergo a security check you may have your order cancelled and refunded. We maintain absolute discretion to cancel and refund your Order if you refuse to undergo any part of a security check.
Colours We have made every effort to display as accurately as possible the colours of our Products that appear on our Site. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
Cancellations Cancellation of custom built bike orders (6-8 week lead time) will be accepted one weeks from order. Customers will be eligible for return of the purchase price of the product, less any shipping, customs, or other costs and fees including but not limited to finance or credit card fees incurred by Us. In addition, a re-stocking fee of $500 will be charged. All requests must be made to Us in writing and will be confirmed in writing.
Modifications to orders Modifications to custom built bike orders (6-8 week lead time) will be accepted one week from order. Modifications may include brake selection, fork selection, tyre selection or colour upgrades. All requests must be made to Us in writing and will be confirmed in writing.
Timing of Delivery As our bikes are hand-crafted in Australia to your unique specification, shipping times vary from 2-8 weeks. Estimated delivery time is approximately 2 to 8 weeks from the date your payment is received. The estimated delivery times are in business days (Monday through Friday excluding Public holidays in Victoria, Australia). Estimated times are to be used as a guide only depending on your location and the availability of stock. Once your order is place, We will be in contact within 24 business hours to confirm specifications and delivery times.
Shipping Method Shipping method and cost will be confirmed at time of placement of order.
We may at our discretion offer limited time Free Shipping promotions from time to time based on the following eligibility criteria:
- Order is placed during the stated promotional period;
- Free shipping eligibility registration information must be completed in full (incorrect post codes will be advised in the registration process);
- Shipping charges will apply to ineligible products/orders; and
- Offer is not available for commercial or wholesale/bulk orders.
Spare part shipping
Orders will be shipped Monday – Friday by 5pm each day. Typically we ship out the same or next business day.
Spare part shipping Australia
If you require next day postage, please ensure you select “Express Postage” when selecting your shipping mode. We charge a small premium for Express as we need to process the order on the same day to ensure it gets to you on time. Express Post orders must be submitted and paid for prior to 12pm to be received the next day. Express post time frames can be found on the Australia Post website, please check to confirm next day delivery eligibility.
Spare part shipping International
We use DHL Express for all international shipping. Tracking Numbers will be supplied where applicable. We do not lower the value on international packages and you are required to cover any additional tax, duties and fees your local customs office may charge. You agree to pay your local customs agent direct for these costs.
Insurance during shipping We maintain insurance to cover all products until delivered. Title and risk of loss to all Products will pass to you on delivery. All customers, are strongly encouraged to obtain insurance in an amount sufficient to cover the cost of the shipped product.
Returns Stealth Electric Bikes stands behind the quality of its products and we hope you’re 100% happy with your purchase. If for some reason you are not satisfied with your product you may return it within 30 days for a refund, exchange or store credit.
However, if you’re unsatisfied with your purchase, you can return it subject to the terms below:
- You must have an original receipt or packing slip to complete your return. Product can be returned only after obtaining Returns Approval from Us by emailing [email protected].
- Any product returned without providing the required Returns approval notice will be rejected and returned, at customer’s expense, to customer.
- Returned product must be in new and unused condition. We will only accept returns on items that are as new, unworn, and unopened (unless faulty). We cannot accept returns or exchanges on items that have been installed or damaged (e.g. clamp marks on handle bars or electrical items with cut wires).
- Stealth Electric Bikes reserves the right to inspect all returned product and documentation to determine compliance with this policy. We have the right to reject any return if customer has not complied with this policy.
- Approved and accepted returns are eligible for return of the purchase price of the product, less a $500 restocking fee and all shipping, customs, and other fees including but not limited to PayPal, finance or credit card fees incurred by Stealth Electric Bikes.
- Customer is responsible for shipping costs to return product.
- Custom built products are final and are not eligible for returns, changes or alterations unless otherwise agreed to by Us in writing and all conditions of this policy have been met.
- Note that items purchased through a dealer must be returned at those locations.
Warranty For details on our warranty policy, please click here.