About Stealth Electric Bikes Terms and Conditions
SECTION 01: General
Stealth Electric Bikes Pty Ltd ACN 146 963 055 (“we” “us”) operates a Website,
www.stealthelectricbikes.com (our “Site”) and the information is made available to the Customer (“you”) pursuant to the following Terms and Conditions and any other policies posted on our Site from time to time (collectively, the “T&C’s”). The Terms and Conditions are related to Stealth products purchased direct from Stealth Electric Bikes Pty Ltd or via one of our Stealth Electric Bikes Authorised Dealers.
Please read the Terms and Conditions carefully before purchasing any Stealth products. We recommend you keep a copy of the Terms and Conditions for future reference. We may modify the Terms and Conditions at any time. By accessing or using this Site, you agree to these Terms and Conditions of use.
If you do not agree to these terms you may not use this website.
SECTION 02: Copyright
© Stealth Electric Bikes Pty Ltd, www.stealthelectricbikes.com©,
This site, and all of its contents, are protected by copyright, trademark and other laws of Australia, as well as international conventions and the laws of other countries (“Intellectual Property”). This site publishes trademarks owned by Elektromotive Australia Pty Ltd ACN 121 877 343, and registered under the jurisdiction of the Commonwealth of Australia and its territories, registration numbers 1493666 and 1689495. Stealth Electric Bikes Pty Ltd is authorised to use these trademarks under licence from Elektromotive Australia Ptd Ltd. You may not, and agree that you will not, reproduce, download, license, publish, enter into a database, display, modify, create derivative works from, transmit, post, distribute or perform publicly by any means, method, or process now known or later developed, decompile, reverse engineer, disassemble, use on another computer-related environment, transfer or sell any Intellectual Property, information, software or products obtained from or through this site, in whole or in part, without the express written permission of Stealth Electric Bikes Pty Ltd.
The Australian Copyright Act allows certain uses of content from the Internet without the copyright wner’s permission. This includes uses by educational institutions and by Commonwealth and State governments, provided fair compensation is paid. For more information, see www.copyright.com.au and www.copyright.org.au.
SECTION 03: Payments and Disputed Payments
All goods must be fully paid prior to shipment. We do not accept checks, drafts, or money orders. Other payment options may be available via your local dealer.
When making a payment, you confirm that the all accounts or credit/debit cards being used are yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
Customer assumes all costs associated with a disputed credit card charge, which results in an action from our merchant account provider, otherwise known as “chargebacks.”
Any coupon codes, for example free shipping or discount offers, are valid at the time of order placement with your Stealth Electric Bikes representative (Stealth Electric Bikes Authorised Dealers) or only and must be entered in correctly at the relevant point in the payment process for you to be eligible for the offer promoted.
Deposits and Payment Plans
For some products, We offer the opportunity for customers to place an Order by way of deposit. The amount of the deposit may vary from time to time without notice. Deposits are subject to cancellation fees as outlined in our Cancellations sections below. Full payment is required before Product is shipped.
We do not formally accept your Order until it has passed our internal validation procedures for verifying the bona fides of each Order placed. We may run security checks for the purpose of preventing credit card or payment fraud. Security checks may be conducted by telephone, by email or by a combination of both. As part of a security check we will require you to provide further verification of your credit card and your identification. You are welcome to perform a security check in store if you do not wish to participate via email or phone. If you do not agree to undergo a security check you may have your order cancelled and refunded. We maintain absolute discretion to cancel and refund your Order if you refuse to undergo any part of a security check.
SECTION 03: Product Descriptions
We have made every effort to display as accurately as possible the colours of our Stealth products that appear on our Site. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
SECTION 04: Cancellations
Cancellation of custom-built bike orders (6-8 week lead time) will be accepted one week from order. A re-stocking fee of $500USD will be charged on all cancelled bike orders after the one week grace period. All requests must be made to us in writing via your sales agent and will be confirmed in writing by Us.
Customers will be eligible for return of the purchase price of the product, less any shipping, customs, or other costs and fees including but not limited to finance, credit card or foreign exchange fees incurred by Stealth Electric Bikes. These fees will be charged on all order cancellations and in addition to the $500USD restocking fee for bike order cancellations.
PARTS AND ACCESSORIES
Cancellation of parts and accessory orders we only be allowed within 24 hours of purchase and only if products have not yet been shipped.
Customers will be eligible for return of the purchase price of the product, less any fees already incurred by Stealth Electric Bikes including but not limited to finance, credit card or foreign exchange fees incurred by Stealth Electric Bikes. These fees will be charged on all order cancellations.
SECTION 05: Modifications to Orders
Modifications to custom-built bike Orders (6-8 week lead time) will be accepted one week from order. Modifications may include brake selection, fork selection, tyre selection or colour upgrades. All requests must be made to Stealth in writing and will be confirmed in writing.
PARTS AND ACCESSORIES
Modifications to parts orders we only be allowed within 24 hours of purchase and only if products have not yet been shipped. All requests must be made to us in writing via your sales agent and will be confirmed in writing by Us.
SECTION 06: Returns
Stealth Electric Bikes stands behind the quality of its products and we hope you’re 100% happy with your
purchase. If for some reason you are not satisfied with your product you may return it within 30 days for a refund, exchange or store credit.
However, if you’re unsatisfied with your purchase, you can return it subject to the terms below:
- You must have an original receipt or packing slip to complete your return. Stealth products can be returned only after obtaining Returns Approval from Us by emailing [email protected] Any product returned without providing the required Returns Approval notice will be rejected and returned, at customer’s expense, to customer.
- Returned product must be in new and unused condition. We will only accept returns on items that are as new, unworn, and unopened (unless faulty). We cannot accept returns or exchanges on items that have been installed or damaged (e.g. clamp marks on handle bars or electrical items with cut wires).
- Stealth Electric Bikes reserves the right to inspect all returned product and documentation to determine compliance with this policy. We have the right to reject any return if customer has not complied with this policy.
- Approved and accepted returns are eligible for return of the purchase price of the product, less a $500 restocking fee and all shipping, customs, and other fees including but not limited to shipping, customs duties and taxes, PayPal, finance or credit card fees incurred by Stealth Electric Bikes.
- Customer is responsible for shipping costs to return product.
- Custom-built products are final and are not eligible for returns, changes or alterations unless otherwise agreed to by Us in writing and all conditions of this policy have been met.
- Items purchased through an Stealth Electric Bikes Authorised Dealers must be returned to the Dealer.
SECTION 07: Warranty
For details on our Warranty Policy, please click here.
Section 08: Data, Use and Protection of your Information
For further information regarding the information on this page, please contact Stealth Electric Bikes Email: [email protected]